Refund policy
We want you to love every Maeve & Co piece. If something isn’t right, we’ll make it right.
Our 30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it: unworn, unwashed, with all tags attached, and in its original packaging. You’ll also need your order confirmation or proof of purchase.
How to Start a Return
Email us at support@maeveand.co within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for return.
Once your return request has been reviewed and approved, we will send you the designated return address along with clear instructions on how to send your package back. Please note that Maeve & Co fulfils orders from an international warehouse, and the return address will only be confirmed once your return has been approved.
Important: Items sent back to us without first requesting a return and receiving an approved return address will not be accepted and cannot be refunded.
You can contact us for any return question at support@maeveand.co.
Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged on arrival, or incorrect. In those cases, Maeve & Co will cover the return shipping cost — please email us with photographs and we will arrange this for you.
We recommend using a tracked shipping method for your return, as we cannot be held responsible for returns lost in transit.
Damages and Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong piece, so that we can put it right. Email us at support@maeveand.co with photographs of the issue within 7 days of delivery.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Sale or final-sale items
- Gift cards
- Pierced jewellery, swimwear and underwear (for hygiene reasons), unless faulty
- Items returned without tags or original packaging
Please get in touch if you have questions about a specific item.
Exchanges
The fastest way to get the piece you want is to return your original order and, once accepted, place a new order separately. This avoids any stock disappointment while we process your return.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be in the same condition you received it: unworn, unwashed, with tags, and in its original packaging. You’ll also need your order confirmation or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@maeveand.co.
Contact Us
Store: Maeve & Co
Company: HE4L LTD
Company No.: 16250783
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Warehouse: International fulfilment centre — return address will be provided once your return is approved
Email: support@maeveand.co
Phone: +44 7366 101296
Customer Care Hours
Monday to Friday: 09:00 – 17:00 (GMT)
Weekends: 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.