Terms of Service

Overview

Welcome to Maeve & Co. The terms “we”, “us” and “our” refer to Maeve & Co, operated by HE4L LTD. Maeve & Co operates this store and website, including all related content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a considered shopping experience. Maeve & Co is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access the Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you confirm you are at least the age of majority in your country or jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products in our online store. Please note that colours and product appearance may differ from how they appear on your screen due to your device and its settings.

We do not warrant that the appearance or quality of any product purchased will meet your expectations or be identical to the depiction in our store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Maeve & Co reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Maeve & Co confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Maeve & Co may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your personal or household use, and not for commercial resale or export.

Section 4 — Prices and Billing

All prices are listed in GBP. Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include shipping, handling, customs, or import charges.

From time to time we may offer promotions that may affect pricing and which are governed by terms separate from these Terms. Where there is a conflict, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use such payment method; (iii) charges incurred will be honoured by your payment provider; and (iv) you will pay charges at the posted prices, including shipping and applicable taxes.

Section 5 — Shipping and Delivery

Please refer to our Shipping Policy for details on processing, transit, and delivery. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

Section 6 — Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Maeve & Co, its affiliates or licensors and are protected by United Kingdom and other applicable patent, copyright, and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.

Maeve & Co names, logos, product and service names, designs, and slogans are trademarks of Maeve & Co or its affiliates. You must not use such trademarks without prior written permission. Shopify’s name and trademarks are property of Shopify Inc.

Section 7 — Optional Tools

You may be provided with access to third-party tools through the Services. We provide access to such tools “as is” and “as available” without warranties. We shall have no liability arising from your use of optional third-party tools. Any use is entirely at your own risk.

Section 8 — Third-Party Links

The Services may contain hyperlinks to third-party websites. We are not responsible for the content or accuracy of any third-party materials. If you leave the Services to access third-party content, you do so at your own risk.

Section 9 — Relationship with Shopify

Maeve & Co is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make are made directly with Maeve & Co. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Maeve & Co, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with Maeve & Co.

Section 10 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy.

Section 11 — Feedback

If you submit ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.

You represent that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentives received; and (iii) your Feedback complies with these Terms. We have no obligation to maintain Feedback in confidence or to compensate you for it.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 13 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe intellectual property rights; (d) to harass, abuse, or harm any person; (e) to transmit false information; (f) to send spam or unsolicited communications; (g) to impersonate any other person or entity; or (h) to engage in any conduct that may harm Maeve & Co, Shopify, or users of the Services.

Section 14 — Termination

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

Section 15 — Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information.

Except as expressly stated, the Services and all products are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Section 16 — Limitation of Liability

To the fullest extent provided by law, in no case shall Maeve & Co, HE4L LTD, our directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services, even if advised of their possibility. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

Section 17 — Indemnification

You agree to indemnify and hold harmless Maeve & Co, HE4L LTD, Shopify, and our affiliates, officers, directors, employees, agents, and licensors from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or third-party right; or (3) your access to and use of the Services.

Section 18 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

Section 19 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision shall not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Services.

Section 20 — Assignment

You may not assign these Terms or your rights or obligations without our prior written consent. We may transfer or assign these Terms without notice to you.

Section 21 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You and Maeve & Co consent to the exclusive jurisdiction of the courts of England and Wales.

Section 22 — Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

Section 23 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates here. Your continued use of the Services following any changes constitutes acceptance of those changes.

Section 24 — Contact Information

Store: Maeve & Co
Company: HE4L LTD
Company No.: 16250783
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@maeveand.co
Phone: +44 7366 101296

Customer Care Hours
Monday to Friday: 09:00 – 17:00 (GMT)
Weekends: 11:00 – 16:00 (GMT)
We aim to respond to your enquiries within 24 hours.